Customer support

LoneStar eBikes Customer Support:

254 947 3969    (10am - 7pm CST)

Mail: 560 N Main St #1, Salado, TX 76571


We are more than happy to assist with entering your online order, product questions & special requests.


1 Why Buy from LoneStar eBikes
1.1 What make LoneStar eBikes Different?



Customer feedback tells us we are doing well in these areas:

  • Customer Service
  • Education and Training
  • Fun!
  • Friendly
  • Supportive & Helpfull
  • Health & Fitness
  • Give Back to Community
  • Caring & Kind
  • Product Selection
  • Knowledgable
  • Family Friendly
  • Provide top level support to EVERYONE! 
  • Best Value!
  • Great Products


Critical LoneStar eBikes objectives that customer feedback may not have mentioned:

  • Safety                         
  • Product & Repair Quality
  • Product Selection
  • Environmental Protection! 
  • Economic Development
  • Mentoring future Leaders
  • Recreation Opportunities
  • Community Togetherness


We will achieve these goals & objectives as we build an organization that customers actively support, communities recruit, & potential partners/employees put on the top of their list.

2 eBike Benefits
2.1 Why would anyone want an electric bike?

Ebikes are fun, and open the world of bicycling to Everyone.  If you haven't riden a bicycle in years because you are limited by health concerns, your getting up in age or any other limiting factor; an ebike can make easier for you to come back to the sport you've always enjoyed. Ebikes remove many of the roadblocks and challenges that people face with traditional pedal-powered bicycles.

3 Speed
3.1 How fast do eBikes go? 

Generally,  in the U.S., ebikes are restricted to 20 - 28 mph of motored assist. Laws vary by state, and for on and off-road use. In Texas, 29 mph is the limit for assist before it needs to be registered & insured. LoneStar eBikes sell bikes with assist from 12 - 28 mph.  Make sure you confirm the laws in your state prior to purchase.



Dash has assist up to 28 mph

4 Features/Comparisons
4.1 Throttle control vs. only pedal assist?

Ebikes have throttle-controlled and pure pedal-assisted.  You use a throttle on the handlebar to control power and speed. To get started, simply twist the throttle to accelerate and hold it to maintain speed. We also offer ‘pedal assist’ which means the power is applied automatically. Once you start pedaling, a torque sensor picks up your movement and power integrates seamlessly while you ride. Just pedal and go. Once you use the brakes or quit pedaling, the power is deactivated and you need to pedal again (lightly) to re-activate pedal assistance.

For people who prefer full control, a throttle is a nice option since it operates just like a motorcycle. But if you’re looking for simplified operation, pedal assist is great because it does all the work automatically. Keep in mind: you have to pedal (lightly) for power to be applied with pedal assist. With a throttle, no pedaling is required at all. Please Note: Most of our e-bike models include pedal assist (PAS) and a throttle.



4.2 What is the difference between an off-road and trekking bike?

Off-road eBikes are designed with suspension systems, and tire with grip for varied conditions.

Trekking bikes are typically used by commuters, who spend most of their time on paved roads; also Trekking eBikes usually have fenders, rear luggage racks, lights/reflectors and fatter tire for a smooth, quite ride.



4.3 What are the Best Electric Bikes for Large People?

The best answer is one that one you are comfortable riding.  Pick one with a comfortable seat (saddle), a better suspension system, wider tires for a smooth ride, and a bike rack on the back, elemenates the need for using a backpack to carry your stuff.  You can further customize your bike to have a seat stem with it's own suspension.  Now that's a smoooooth ride!



5 Care & Maintainence
5.1 How should I clean my electric bike?

Clean your eBike like you would clean your regular bike. Use a hose, sponge and preferably a decent cleaner like - Muc Off. If you can, then clean it after every ride to keep it in tip top condition. Also remember after cleaning to re apply lubrication to the chain with a decent dry lube. Please resist from using pressure washers on your bike. Not because of the electrics, but high pressure water can push factory grease from the internal bearings leaving them dry for the next ride.

6 Costs
6.1 How much does it cost to operate an eBike?

The following information was gathered from Electric Bike Report:


2016 Cruisers ebikes: Average price $3,050
2016 Mountain ebikes: Average price $4,150
2016 City ebikes: Average price $2,800


Electricity costs about $0.00171 per mile or about $.04 per charge. Batteries last about 1000 Cycles, and replacements cost about $500.


Maintenance costs: Tune up $75 – $100, Flat tire fix $10 – $20, Brake adjustment $20 – $35, Drivetrain replacement or adjusting $20 – $60


A more important cost might be insurance and an EXCELLENT bike lock!


Here's the breakdown: 

A $4150 Mountain bike used for a 20 mile/day commute and 20 miles of additional usage/week would require 6 charges /week for 1560 charges over 5 years.  Electricity for charges is $62.40 (ahem! Assuming you charged only at home).  At this level of use, you will need a tune-up/repair every 2 months for about $3000 (assuming you have someone else do repair/tune-up). If you pay $100/year for a REALLY great lock and or insurance and replaced a battery, the totals are: $500 + $500 + $3000 + $62.40+ $4150 = $8212.40 over 5 years. That is $ 1642.48/ year or $136.87/month or $31.59/week or $.26/mile!  Compare that to the average cost of car at $.58/mile to operate (according to AAA)  Since you reduced you car usage by 31200 miles, you reduced your costs by $.32 x 31200 = to a WHOPPING $9984!


The realized benefits of owning and using your eBike = $9984 (car cost) - $8212.4 (ebike cost) = $1771.60.  In other words,  you are getting paid $1771.60 for selecting and using an eBike!

Of course, this calculation doesn't include: 
  • Parking costs (no parking space needed)
  • Environmental improvement (the trees thank you!)
  • Time saved traveling to work
  • Stress reduced from being stuck in traffic
  • Health benefits (you can brag to your Doctor your a biking hero!)
7 Battery
7.1 How long does the battery last? 

Non-technical answer:  That depends on how much you pedal and how much assist from the motor you use.  The battery, motor and bike design also factor into distance per charge.  The eBikes we rent/sell provide over 20 Miles per charge or about 4 hours of assist.  We do sell models that will have a longer charge.


More technical answer:  The range (distance) of ebikes can vary, but most riders are able achieve 20 - 40 miles per charge. One of the main factors in determining how far you can travel on a single charge is how much assistance you use, as wind, weather, tire preassure and terrain.   If you live in a hilly area or have lots of steep inclines – expect less range from your e-bike. Larger riders or people carrying heavy loads can also expect shorter distances.


Most technical answer:  Rated by amp hours (AH), the typical e-bike battery has a capacity of 10-12AH.