Shipping & Returns

Shipping Costs

Free Standard Shipping on orders of $100 and above within the Continental U.S.

Standard Delivery 7-10 day.   

eBike Set-up & Delivery will take between 7-12 days.  We assemble &test every eBike before shipping/selling.

We prefer to deliver eBikes to businesses when possible, for security and cost savings. Check with your neighborhood mailbox store to see if they will accept your delivery to keep it safe.


Shipping Goal

If an item is in-store, it will be shipped within 2 business days.

If an item is our warehouse, it will be shipped within 2 business days of receiving the item.


Return Policy

Any items may be returned within the first 30 days after purchase. Items must be returned undamaged and in new condition.

During the first 30 days; LoneStar will correct, at no charge, any problems with an eBike that are not related to a fall, collision or abuse.  After 30 days; LoneStar will coordinate or complete any warranty work based on the manufacturer's warranty. We will work with our Manufacturers to help you get any warranty service you are entitled to.

Funds will be returned in the same manner as the original purchase. Returns will performed within 2 business days of receiving the undamaged item; however, it may up to 30 day for you to receive your funds depending on your banks processes and policies.